Terms of service

Terms of Service

Welcome to [SS Collection]. By accessing our website and purchasing from us, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website.

1. General Conditions

  • By using our site, you confirm that you are at least 18 years old or using the site under parental supervision.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You agree not to use our products for any illegal or unauthorized purpose.

2. Customized Jewellery Orders

Since we specialize in customized and made-to-order jewellery:

  • All personalized items (name pendants, engraved pieces, custom designs, etc.) are made as per the details provided by you.

  • Please double-check spelling, dates, sizes, and design details before placing the order.

  • Once production has started, changes or cancellations may not be possible.

  • We are not responsible for errors provided by the customer (e.g., wrong spelling or size).

3. Product Information & Pricing

  • We strive to display product colors and designs as accurately as possible. However, slight variations may occur due to screen settings or handmade processes.

  • Prices are subject to change without prior notice.

  • We reserve the right to modify or discontinue products at any time.

4. Order Acceptance & Cancellation

  • We reserve the right to refuse or cancel any order due to pricing errors, stock issues, or suspected fraud.

  • Orders can only be cancelled within [X hours] of placing the order.

  • After customization work begins, cancellation is not allowed.

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.

  • We are not liable for delays caused by shipping partners.

  • Customers must provide accurate shipping details. We are not responsible for losses due to incorrect address information.

6. Returns & Refunds

Please refer to our Return & Refund Policy page for detailed information.
Customized products are generally non-returnable unless defective or damaged upon delivery.

7. Intellectual Property

All content on this website — including images, designs, logos, product descriptions, and graphics — is the property of [Your Store Name] and may not be copied, reproduced, or used without written permission.

Custom design previews shared with customers remain our intellectual property unless otherwise agreed.

8. Limitation of Liability

We are not liable for:

  • Any allergic reactions (please check material details before purchase)

  • Normal wear and tear

  • Improper handling or misuse of products

  • Indirect or consequential losses arising from the use of our products

9. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of [Your Country/State], and any disputes shall be subject to the jurisdiction of the courts of that location.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page.